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⭐ CSAT & Customer Feedback

The CSAT & Feedback tab tracks post-sale customer satisfaction and Net Promoter Scores (NPS).

CSAT & Customer Feedback

📈 Net Promoter Score (NPS) Breakdown

Customers rate their experience on a scale of 0 to 10:

  • Promoters (9-10) — Enthusiastic clients eager to recommend TechLabs.
  • Passives (7-8) — Satisfied customers with neutral feedback.
  • Detractors (0-6) — Clients requiring immediate team follow-up.

🔔 Automated Escalation Alerts

  • Negative Feedback Flagging — If a client submits an NPS score of 6 or below, the system automatically flags an urgent escalation alert.
  • Sentiment Classification — Feedback text is analyzed to highlight positive highlights or areas for service improvement.