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⏱️ SLA Monitor

The SLA Monitor tab ensures your team maintains fast response times for high-intent client inquiries.

SLA Monitor

🎯 Response Time SLAs

  • First Response Target — Goal to respond to new inbound leads within 15 minutes.
  • SLA Health Badge — Displays real-time compliance percentage across active conversations.

⚠️ Breach Warnings & Escalations

  • Pre-Breach Warning — Pings team members when a client message has been waiting for more than 10 minutes.
  • Manager Escalation — Escalates unhandled messages automatically if response time exceeds 30 minutes.