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💬 Omnichannel Support Portal

The Omnichannel Support Portal (https://support.tech-labs.me) centralizes all customer inquiries across website chat, social media, and direct messaging into one unified inbox.

Omnichannel Support Portal

⚡ Supported Communication Channels

Inbound messages from all customer touchpoints flow directly into your centralized dashboard:

  • Live Website Chat — Embedded chat widget on your main commercial site (tech-labs.me).
  • Instagram Direct Messages & Facebook Messenger — Direct social media messaging integration.
  • WhatsApp Business API — Customer inquiries routed via WhatsApp.
  • Customer Email — Support email ingestion (support@tech-labs.me).

🤖 Autonomous AI Assistance & CRM Sync

  1. Instant Lead Creation — When a new prospect messages your business on any channel, the system automatically creates a matching Account & Contact in TechLabs CRM (crm.tech-labs.me).
  2. AI Sentiment Analysis — Incoming queries are categorized by priority and urgency.
  3. Response Drafting — TechLabs AI Systems analyzes the query against your verified business knowledge base and drafts a personalized reply.
  4. Human-in-the-Loop Review — Your team can review, edit, and approve the drafted response before dispatch to ensure 100% accuracy.